Effective Date: October 5, 2025

Diamond Flower Cannabis operates in compliance with all applicable Canadian cannabis laws and regulations. Due to the nature of cannabis products and regulatory requirements, our refund and return policies are outlined below.

1. All Sales Are Final

All cannabis product sales are final once delivered. For health, safety, and regulatory reasons, we do not accept returns or exchanges on cannabis products, except as specifically outlined below or where required by law.

2. Eligible Refunds or Replacements

Refunds or replacements may be considered only in the following circumstances:

The incorrect product was shipped

The product arrived damaged or defective

An order fulfillment error occurred on our part

To be eligible, customers must contact us within 48 hours of delivery and provide:

Order number

Description of the issue

Photographic evidence, where applicable

Approved refunds or replacements will be processed at our discretion.

3. Ineligible Refunds

Refunds or returns will not be issued for:

Change of mind

Incorrect product selection by the customer

Opened, used, or partially consumed products

Delays caused by incorrect delivery information provided by the customer

4. Return Conditions (If Applicable)

In rare cases where a return is approved:

Products must be unopened, unused, and in original packaging

Returned items must comply with all applicable laws and regulations

Unauthorized returns will not be accepted

5. Order Cancellations

Orders may be cancelled before shipment. Once an order has been shipped, it cannot be cancelled or refunded, except as required by law.

6. Refund Processing

Approved refunds will be issued to the original payment method used at checkout. Processing times may vary depending on the payment provider.

7. Regulatory Compliance

All refund and return decisions are made in accordance with applicable cannabis laws and payment processor requirements. We reserve the right to refuse refunds or returns that do not comply with these regulations.

8. Contact Information

For refund or return inquiries, please contact us: